Cancellation & Refund Policy
Last updated: January 9, 2026
General Information
At Oyuppi, protecting the rights of both parents and businesses is our top priority. This policy has been prepared to inform all parties about booking cancellations and refund processes.
Cancellation Timeframes & Refund Rates
3+ Days Before
Refund
1-2 Days Before
Refund
Activity Day / Last 24h
No Refund
| Cancellation Time | Refund | Deduction |
|---|---|---|
| 3+ days before | 95% | 5% |
| 1-2 days before | 50% | 50% |
| Activity day | 0% | - |
Refund Process
Cancellation Request
Click the 'Cancel' button on your My Bookings page.
Automatic Calculation
The system automatically calculates your refund amount.
Refund Processing
The refund amount is transferred to your payment card.
Account Credit
Reflects in your account within 1-7 business days.
Important: Refund processing time may vary depending on your bank. Most refunds are completed within 1-7 business days.
Business Rights
- Cancellation requests cannot be made within the last 24 hours.
- For cancellations 1-2 days before, 50% payment is made to the business.
- For business-initiated cancellations, 100% refund is provided to the customer.
Parent Rights
- Free cancellation right 3+ days before (5% platform fee)
- Full refund guarantee for business-initiated cancellations
- Special consideration request for health issues
Exceptional Circumstances
Health Issues
Special consideration is given when a doctor's report is submitted.
Force Majeure
Full refund for natural disasters, pandemics, etc.
Business Cancellation
100% refund when the business cancels.
Have Questions?
Our support team is here to help you with any questions about cancellations and refunds.